Returns & Exchanges

At Mars The Label, we want you to feel confident in your purchase, which is why we offer a 14-day return period for all items in their original, unworn condition. Please ensure all tags remain attached and the hygiene seal is intact to be eligible for a full refund or store credit.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring all labels are attached and the garment is free from makeup or perfume marks.

3

Ship It Back

Print your prepaid shipping label from the portal, affix it to your package, and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing